Return Merchandise Authorization (RMA) allows customers to return defective phones under warranty to Delta Enterprise.

A dated copy of original customer sales receipt and customer return receipt should be included with the returned handset. ESN (electronic seal number) information on both receipts must match. ESN should correlate with the returned phone too.

Handsets with no trouble found (NTF) upon inspection and returned outside of our return policy will be reverted to customer repackaged as a “Carrier Return” with a handling fee.

RMA can be submitted within 60 days for CLN devices and 15 days for new on billed products from Delta Enterprise. Original packaging box should be used for returning. Ripped boxes are not acceptable. In case of mismatch boxes, affix proper electronic seal number information outside of the box.

When returned, contents should be in new condition and not broken/missing.

Handsets damaged by customer will be returned

  • Damaged handset display/lens
  • Deep scratches on handset display/lens
  • Multiple fine scratches on handset display/lens
  • Damage to the handset casing
  • Phone damaged by liquid or water
  • Gaps or separation of the lens to the casing of the phone
  • Missing components of handset such as battery, battery cover, charger etc.

With no Universal Product Code label on the return box, credit minus rebate amount will be issued (where applicable). Customers should have purchased the handset from Delta Enterprise. The completed return merchandise authorization request should be sent to a company email. The return box should have proper RMA #/barcode to ensure the acceptance of return upon delivery.

The Delta Enterprise facility should receive all authorized returns within 1 week from the issue date of RMA #. Return tracking is necessary. New RMA # will be required if devices are not received on the issued RMA # date within Delta Enterprise facility.

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